CRAFTING YOUR VISION
At Custom Icebox, we believe in turning your ideas into exquisite realities.
FROM IDEA TO ARTISTRY
CUSTOM DESIGN INQUIRY FORM
Do you have any questions? Please feel free to call us.
✆ 1-212-278-0839
CUSTOM DESIGN SHOWCASE
FAQs
How long does it take to make?
The time required to create your custom piece depends on various factors, including the complexity of the design and the materials used. Generally, it takes approximately 4-6 weeks from the time we finalize the design and receive your approval.
What is the minimum order amount for bespoke custom pieces?
The minimum order for custom pieces starts at £1500 GBP ($2000 USD). However, the final price will be determined by the specific item you get. Changing the size and/or specifications will result in a change in price for the item. £1500 represents the minimum order.
Can I provide my own design or logo for the pendant?
Absolutely! We love transforming your unique sketches, drawings, or logos into beautiful pendants. Simply share your design with us, and we'll work closely with you to ensure every detail is perfect.
Can I choose the material and stones for my custom pendant?
Yes, you have the flexibility to choose the material and stones for your pendant. We offer options like premium 925 silver, solid gold, VVS Moissanite, and natural diamonds to create a truly personalised piece.
Do you offer engraving services for custom pendants?
Yes, we can include special engravings on your custom pendant to add a personal touch. Let us know what you'd like to engrave, and we'll make it happen.
How can I get started with the custom pendant process?
Getting started is easy! Simply fill out our bespoke custom pendant form on our website, providing details about your design preferences. Our expert team will review your information and get in touch to discuss the process further.
Can I see a mock-up or 3D model of my custom pendant before production?
Yes, we can provide you with a mock-up or 3D model of your custom pendant for approval before we begin production. This allows you to visualise the final design and make any necessary adjustments.
Are bespoke custom pendants refundable?
Unfortunately, bespoke custom pendants are non-refundable once production begins. We want to ensure that every detail aligns with your vision before moving forward, so we encourage you to provide clear instructions during the design process.
How can I track the progress of my custom pendant?
We will keep you informed throughout the production process, providing updates on the status of your custom pendant. You can also reach out to our customer support team at any time for further assistance.
