At Custom Icebox, we strive to provide our customers with the highest quality jewelry pieces that are crafted with precision and care. Each item is custom made to meet your unique preferences and specifications. Due to the personalized nature of our products, we regret to inform you that custom made jewelry is not eligible for return or refund.
When you place an order for a custom made jewel, our skilled artisans begin the meticulous process of creating a one-of-a-kind piece just for you. This involves sourcing the finest materials and dedicating hours of craftsmanship to ensure that every detail is perfect.
As a result, we are unable to accept returns or offer refunds on custom made jewelry. We understand that this policy may be disappointing, but it is necessary to maintain the integrity and exclusivity of our products.
However, we want you to be completely satisfied with your purchase. If there is an issue with the craftsmanship or quality of your custom made jewel, please contact our customer support team within 7 days of receiving your order. We will work with you to address any concerns and find a suitable solution.
It is important to note that this policy applies only to custom made jewelry. For our other non-custom items, we have a separate return and refund policy in place. Please refer to our general Return & Refund Policy for more information.
Thank you for choosing Custom Icebox for your jewelry needs. We appreciate your understanding and support of our policy regarding custom made jewels.
